No Refund Policy

At SarinaStone.com, all products offered as digital goods will be delivered electronically.
Because digital files cannot be returned once they have been accessed, downloaded, or delivered, all sales are final.

Why We Do Not Offer Refunds

Digital products are immediately accessible upon purchase. Once a file has been delivered to you, it cannot be “un-delivered” or returned in the same way a physical item can.
For this reason, we are unable to provide refunds, exchanges, or cancellations once your order has been completed.

Before You Purchase

We encourage customers to review all product descriptions, previews, and details carefully before completing their purchase. If you have questions about a product or need clarification, please feel free to reach out before placing your order— we’re always happy to help.

Technical Issues

If you experience trouble accessing your files, downloading your products, or opening them, please contact us.
We will gladly assist with resolving technical issues to ensure you receive the files you purchased.

Your Agreement

By completing a purchase on our website, you acknowledge and agree to this No Refund Policy.

If you need support or have any concerns, please contact us at admin@sarinastone.com

How Digital Files Are Delivered

All of our products are digital files delivered electronically. Most downloads will arrive instantly after purchase, but some larger products require a slightly different delivery method to ensure smooth, secure access.

Large File Packages

When a product is too large to send directly through the checkout system, you will receive a PDF file instead. This PDF will contain:

  • A secure link to a Dropbox folder where your files are stored

  • A password you’ll need to unlock and download your items

  • Simple instructions for accessing everything

This method ensures that even our biggest, highest-quality files are delivered safely and without errors.

Accessing Your Files

  1. Open the PDF you received after purchase.

  2. Click the Dropbox link provided.

  3. Enter the password listed in the PDF.

  4. Download your files directly to your device.

If you experience any trouble accessing your download, please reach out to us—we’re always happy to help make sure you receive everything smoothly.